Stornierungsrichtlinie

Last updated: October 29, 2026

FERMATA Ritual is operated by Premiumark Inc. This policy explains how recurring product subscriptions work, how to manage or cancel them, and how orders already charged or shipped are handled.

1. The Standing Ritual — Subscription Details

Our MIST 01 four-box subscription includes:

  • Product: MIST 01 self-heating eye masks

  • Quantity: Four boxes containing seven individually wrapped masks each (28 masks total)

  • Recurring product price: US$126 per billing cycle

  • Billing frequency: Every 8 weeks (56 days)

  • Delivery: A new order is generated after each successful recurring payment and fulfilled under our Shipping Policy

  • Accessories: No carry pouch is included

  • Minimum commitment: None

  • Cancellation fee: None

The subscription renews automatically until you cancel it. Your payment method will be charged US$126 every eight weeks, plus any applicable taxes or charges expressly disclosed and authorized under the subscription terms.

At the current shipping threshold, the subscription qualifies for complimentary standard shipping to eligible U.S. addresses.

The first payment is collected at checkout. This is not a free trial.

For comparison, the four-box one-time purchase is US$144 and does not renew automatically.

2. Enrollment and Consent

A subscription begins only when you affirmatively select a recurring purchase option and complete checkout with the required authorization.

Before purchase, we disclose the recurring price, billing frequency, product quantity, applicable shipping charges, automatic renewal terms and cancellation method.

Purchasing a product once, registering an account or subscribing to marketing emails does not enroll you in a paid product subscription.

We provide an order acknowledgment and subscription information through the contact details supplied at checkout, including access to subscription management.

3. Managing Your Subscription

You may manage your subscription through the subscription management link included in your subscription communications or through the Subscriptions section of your customer account, where available.

You may:

Skip a delivery: Skip an upcoming billing and delivery cycle without cancelling the entire subscription. Your updated schedule will be shown in your subscription management area.

Pause: Temporarily stop future subscription billing and deliveries. Billing resumes only when the subscription is reactivated.

Resume: Reactivate a paused subscription and review the next scheduled billing date.

Cancel: End future automatic renewals and deliveries.

If a management option is unavailable or does not work, email support@fermataritual.com with your subscription email address and request.

We will assist with the requested change without requiring an unnecessary telephone call or mandatory retention discussion.

4. Cancellation — No Minimum Commitment

You may cancel your subscription at any time, including after your first order.

There is no minimum number of deliveries, no cancellation fee and no obligation to repay the US$18 difference between the subscription price and the one-time four-box price.

To avoid the next renewal charge, cancel before the next scheduled billing time.

You can cancel through your subscription management portal or by emailing support@fermataritual.com.

For email requests, we use the time we receive an identifiable cancellation request to determine whether it was submitted before the next billing time, not the time a customer-service representative subsequently reads or processes it.

A cancellation received before the next scheduled charge stops that renewal. If a charge is made in error after a timely cancellation, we will correct it and issue any refund owed under applicable law.

Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been properly charged.

You do not need to return previously delivered products merely to cancel future renewals.

5. Orders Already Charged or Processed

Before the next billing date: Cancelling or skipping in time prevents the relevant future renewal charge.

After payment but before dispatch: Contact us promptly. We will make reasonable efforts to stop processing and cancel the order. Where the order is successfully cancelled before shipment, we will refund the amount due for the cancelled order, including any applicable charges that must be refunded.

After dispatch or delivery: An authorized recurring order is subject to our Returns & Refunds Policy. Cancelling future renewals does not automatically create a refund entitlement for goods already shipped.

Change-of-mind returns: Requests must be submitted within 14 calendar days after delivery. Eligible products must be unused, unopened, sealed and in original resaleable condition. A four-box purchase must be returned as a complete, unopened set for a voluntary change-of-mind return. Approved items must be returned in accordance with the instructions provided by customer care.

Defective, damaged, missing or incorrect goods: These are handled separately under our Returns & Refunds Policy, mandatory consumer rights. An ordinary change-of-mind exclusion does not eliminate remedies required by law.

No provision of this policy limits a refund or cancellation right that applicable law makes mandatory.

6. Shipping, Taxes and Delivery Timing

Recurring billing occurs every eight weeks. This describes the billing cycle, not a guarantee that a parcel will arrive on a particular calendar date.

Each successfully paid renewal is processed and dispatched under our Shipping Policy.

At present, eligible U.S. orders with a merchandise subtotal of US$65 or more qualify for complimentary standard shipping. The MIST 01 four-box subscription meets that threshold.

Any applicable sales tax is calculated separately. The final authorized charges are disclosed during checkout and in the applicable subscription information.

We will not add undisclosed mandatory fees to an existing subscription.

If an order is delayed, cannot be fulfilled or is unavailable, we will provide the applicable notice, cancellation options and refunds required by law.

7. Changes to Subscription Terms

We may offer updated products, prices or subscription options in the future.

A material change to an existing subscription, including an increase in the recurring product price, a new mandatory charge or a change to billing frequency or product quantity, will be communicated in advance as required by applicable law.

Where affirmative consent is required, the change will not take effect without that consent. Silence will not be treated as consent where the law requires an affirmative response.

You may cancel before a proposed change takes effect.

If an existing subscription cannot continue under its agreed terms and the required consent to a change is not obtained, we may suspend or end future renewals with appropriate notice rather than impose unauthorized charges.

8. Payment Failures and Availability

If a recurring payment fails, we may request updated payment information or retry the payment in accordance with the payment provider's applicable procedures and the authorization you have given.

We do not charge a separate cancellation penalty for failed payments.

We may pause or cancel future renewals if a product is discontinued, unavailable or cannot lawfully be supplied. Amounts collected for goods we cannot supply will be handled in accordance with applicable refund obligations.

9. Contact and Related Policies

For subscription changes, cancellation requests, billing questions or technical problems with your account, contact:

FERMATA Ritual — Customer Care

Email: support@fermataritual.com

Website: https://fermataritual.com

Related policies:

This Subscription & Cancellation Policy applies to recurring purchases made directly through fermataritual.com. It does not override rights or remedies that cannot be excluded under applicable law.