Last updated: October 29, 2026

FERMATA Ritual is operated by Premiumark Inc. This Shipping Policy applies to orders placed directly through fermataritual.com.

1. Order Processing

Orders for in-stock products are normally prepared for dispatch within 1–3 business days after payment confirmation, excluding weekends and U.S. federal holidays.

Processing time is separate from carrier transit time. During launches, holidays or periods of high demand, processing may take longer. Any shipping estimates communicated at checkout must have a reasonable basis.

If we cannot dispatch an order within the stated shipping period, or within 30 days where no period was stated, we will notify you and provide the delay options, cancellation rights and refunds required by applicable law. If an order must be cancelled because we cannot fulfill it, any refund due will include the applicable charges for the unshipped items.

2. Shipping Destinations and Rates

We currently ship to supported addresses within the United States. Available destinations and final shipping charges are confirmed at checkout.

Standard Shipping

• Orders with a merchandise subtotal below US$65: US$8.50

• Orders with a merchandise subtotal of US$65 or more: Complimentary Standard Shipping

The shipping threshold is calculated after applicable merchandise discounts and before sales tax.

Our standard carrier transit estimate is 3–5 business days after dispatch.

We do not currently offer separate expedited or overnight delivery services. Additional shipping methods, if introduced, will be clearly identified with their prices and estimated transit times before payment.

P.O. boxes, Alaska, Hawaii, U.S. territories and military addresses are served only where checkout accepts the destination and provides an available shipping method.

International consumer shipping is not currently offered.

3. Subscription Deliveries

The MIST 01 four-box subscription is US$126 per renewal, billed every 8 weeks. Each renewal contains four boxes, totaling 28 individually wrapped eye masks.

At the current shipping threshold, each US$126 subscription renewal qualifies for complimentary standard shipping to an eligible U.S. address.

Each successful renewal generates an order for processing and dispatch. The eight-week interval describes the recurring billing and order schedule, not a guaranteed delivery date.

Applicable sales tax, if any, is calculated separately.

Any material change to recurring shipping charges will be disclosed in advance and handled in accordance with our Subscription & Cancellation Policy and applicable law. A change to shipping rates for future one-time purchases does not automatically authorize additional charges on an existing subscription.

4. Tracking and Delivery

Once your order has been dispatched, we will send a shipping confirmation with available carrier tracking information.

Tracking information may take 24–48 hours to update after a shipping label is created.

Estimated delivery times are not guarantees unless a specific guaranteed service is expressly offered. Delivery may be affected by carrier operations, weather, holidays or other circumstances.

We remain responsible for obligations concerning shipment, delivery, cancellation and refunds that applicable law requires us to fulfill.

5. Shipping Address and Delivery Problems

Please confirm that your shipping address is accurate and complete before placing an order.

If you need to correct an address, contact support@fermataritual.com promptly with your order number. We will make reasonable efforts to assist, but changes may not be possible after an order has entered processing or dispatch.

If a parcel is returned because of an incorrect address provided by the customer, refusal of delivery or failure to collect it, reasonable additional shipping costs may apply where disclosed and legally permitted. We will explain any applicable charges before arranging reshipment.

No such charge applies to an address or fulfillment error caused by us.

6. Lost, Missing or Damaged Parcels

If your order is delayed, appears lost, arrives damaged or is marked delivered but cannot be located, please contact support@fermataritual.com as soon as reasonably possible.

Include your order number, delivery address, tracking information and any available photographs or supporting details.

We may investigate with the carrier and review relevant delivery evidence, including tracking events, delivery photographs and signature records. A delivery scan alone does not necessarily resolve every disputed-delivery claim.

Where an order was not properly delivered, was damaged in transit or otherwise gives rise to a remedy under applicable law or our accepted terms, we will provide the appropriate replacement, refund or other required remedy.

For damaged, defective, missing or incorrect products, please also review our Returns & Refunds Policy. Reporting periods in our voluntary procedures do not eliminate non-waivable consumer rights.

7. Returns, Taxes and Customer Care

Change-of-mind returns are governed by our Returns & Refunds Policy, including the applicable 14-calendar-day request period and the conditions for returning unopened personal-care products.

Cancellation of future subscription renewals is separate from cancellation or return of an order already processed. Please refer to our Subscription & Cancellation Policy.

Applicable sales taxes are calculated and disclosed during checkout before payment.

Customer care: support@fermataritual.com

Partnerships, wholesale and corporate gifting: partnerships@fermataritual.com

Website: fermataritual.com

FERMATA Ritual is operated by Premiumark Inc. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.